Hi - I’m Mike. I’m here to help Quality People make an impact.
Where I began:
I started in a small manufacturing company with a quality team of 2 - the outgoing quality manager and myself. His philosophy was to “make quality as vague and meaningless as possible. That way, we won’t have any audit findings.” And his results? A stagnating company with constant fires to put out.
I moved to a role with another retiring quality manager, but this one took the opposite approach. He wanted everyone to ask him everything. He was the center of every process. And his results? Working 60-70 hour weeks and again no improvement.
If I’ve only seen bad examples, why do I love quality?
If I had 2 passions as a child, they were helping people and making things better. My dad used Dilbert’s - The Knack to describe me as a kid. We built a 35 mm camera together, model trains, and countless toy models. As for helping people, I spent every summer throughout my childhood on a work trip rebuilding someone’s home or school. I joined a group that worked in New Orleans for 4 years after Katrina. In quality, I found a way to combine these 2 passions: helping others succeed.
I’ve seen and read about companies that get quality. I see what it can do when you get the strategy, the people, and the processes right. I want to help you achieve that.
I write about 3 topics:
Helping People Become More Effective
You’ll get clarity in how you spend your time—what to prioritize, how to align your work with strategy, and how to stop spinning your wheels.
Value: Teams accomplish more with less stress, and quality leaders gain influence because they focus on what actually moves the needle.
Building Quality Systems People Actually Want to Use
You’ll strip down bloated, compliance-driven systems and replace them with tools that are simple, intuitive, and usable by the whole organization.
Value: Processes no longer stall out or get bypassed. Quality becomes a tool people trust rather than paperwork they avoid.
Creating a Quality Culture Through Leadership Skills
You’ll grow into a leader who influences without authority, fosters trust, and creates accountability while building others up.
Value: Quality stops being the “quality department’s job” and becomes part of how the entire organization works and wins.